5. Student Support and Progression

5.1 Student Support

5.1.10 Attending to learners’ queries by DDE
• Modes employed by DDE to attend to learners’ queries
1. Call Centre
2. Online Help Desk
3. Social Media
4. App based support
5. Chat Box
6. Email Support
7. Web-conferencing
8. Student Services Centre
9. Postal Communication
10. Others-Contact-us Form
11. Others-Request to call back
12. Others-Whatsapp Number
13. Others-Discussion Forum
• Certified list of modes employed by DDE to attend to learners’ queries